Privacy policy – Information on the processing of personal data
This document informs you about how we process personal data.
Introduction and structure of the document
We, the company Gläser GmbH (hereinafter “the company”, “we” or “us”), would like to thank you for visiting our website and for your interest in our company and our services. Your personal data will only be processed in accordance with the provisions of German and European data protection law.
Data protection law obliges us as the data controller to ensure the protection of your personal data through a variety of measures. One of these obligations is to inform you transparently about the type, scope, purpose, duration and legal basis of data processing (see Art. 13 and 14 EU GDPR). We also refer to you as the person affected by the data processing as “customer”, “user”, “you”, “you” or “data subject”. In this privacy policy, we inform you about how your personal data is processed by us.
Our privacy policy has a modular structure. It consists of a general part for any processing of personal data and processing situations that come into play and a special part, the content of which relates only to the processing situation specified there. We may also use this online document to inform you about processing operations that do not primarily take place on the website. These can be found in the special section of the document. If you wish to navigate quickly through the document, many browsers offer a search function using the key combination “CTRL+f”.
Definitions
Following the example of Art. 4 GDPR, this document is based on the following definitions:
“Personal data“ (Art. 4 No. 1 EU GDPR) means any information relating to an identified or identifiable natural person (”data subject”). A person is identifiable if they can be identified directly or indirectly, in particular by reference to an identifier such as a name, an identification number, an online identifier, location data or information relating to their physical, physiological, genetic, mental, economic, cultural or social identity. Identifiability can also be achieved by linking such information or other additional knowledge. The origin, form or embodiment of the information is irrelevant (photos, video or audio recordings can also contain personal data).
“Processing” (Art. 4 No. 2 GDPR) means any operation which is performed on personal data, whether or not by automated means (i.e. using technical specifications). This includes, in particular, the collection (i.e. acquisition), recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data, as well as the alteration of the purposes for which they were originally processed.
“Controller” (Art. 4 No. 7 EU GDPR) means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
“Third party” (Art. 4 No. 10 GDPR) means any natural or legal person, public authority, agency or body other than the data subject, the controller, the processor and the persons who, under the direct authority of the controller or processor, are authorized to process the personal data.
“Processor” (Art. 4 No. 8 GDPR) is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller, in particular in accordance with the controller’s instructions (e.g. IT service provider). In terms of data protection law, a processor is in particular not a third party.
“Consent” (Art. 4 No. 11 GDPR) of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
Name and address of the controller
The body responsible for processing your personal data within the meaning of Art. 4 No. 7 EU GDPR, as well as contact details and further information about our company, can be found in the imprint information on our website.
Contact details of the data protection officern
Our data protection team, consisting of data protection coordinators and our data protection officer, are always available to answer any questions you may have and to act as your contact partners on the subject of data protection.
You can reach the data protection team:
– By post to our address given in the imprint with the addition “Data protection team”
– By e-mail at datenschutz@glaeser-group.de
Your rights
You can assert your rights as a data subject with regard to your processed personal data at any time using the contact details provided at the beginning. You can make it easier for us to deal with your request by contacting the data protection team directly.
As the person concerned, you have the right:
– in accordance with Art. 15 EU-GDPR Information about your data processed by us. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details;
– in accordance with Art. 16 EU GDPR, to immediately request the correction of incorrect data or the completion of your data stored by us;
– in accordance with Art. 17 EU GDPR to request the deletion of your data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
– in accordance with Art. 18 EU GDPR to demand the restriction of the processing of your data, insofar as the accuracy of the data is disputed by you or the processing is unlawful;
– in accordance with Art. 20 EU GDPR, to receive your data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller (“data portability”);
– pursuant to Art. 21 EU GDPR to object to the processing if the processing is carried out on the basis of Art. 6 para. 1 lit. e or lit. f EU GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. If it is not an objection to direct advertising, we ask you to explain the reasons why we should not process your data as we have done when exercising such an objection. In the event of your justified objection, we will examine the situation and either discontinue or adapt the data processing or point out to you our compelling reasons worthy of protection on the basis of which we will continue the processing. For many services on our websites that process personal data on the basis of Art. 6 para. 1 lit. f EU GDPR, the objection can be implemented technically via technologies available or to be installed in the browser, e.g. by blocking JavaScripts or cookies;
– in accordance with Art. 7 (3) GDPR, to withdraw your consent once given to us at any time (including before the GDPR came into force, i.e. before May 25, 2018) – i.e. your voluntary, informed and unambiguous declaration or other unambiguous confirmatory act that you consent to the processing of the personal data concerned for one or more specific purposes – if you have given such consent. The consequence of this is that we may no longer continue the data processing based on this consent in the future and
– in accordance with Art. 77 EU GDPR, to complain to the data protection supervisory authority responsible for us about the processing of your personal data in our company.
Legal basis for data processing
In principle, any processing of personal data is only permitted by law if the data processing falls under one of the following justifications:
Art. 6 para. 1 lit. a EU GDPR (“consent”): Where the data subject has voluntarily, in an informed and unambiguous manner, indicated by a statement or other unambiguous affirmative act that he or she consents to the processing of personal data relating to him or her for one or more specific purposes;
Art. 6 para. 1 lit. b EU GDPR (“contract”): If the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
Art. 6 para. 1 lit. c EU GDPR (“legal obligation”): If processing is necessary for compliance with a legal obligation to which the controller is subject (e.g. a legal obligation to retain data);
Art. 6 para. 1 lit. d EU GDPR: If processing is necessary in order to protect the vital interests of the data subject or another natural person;
Art. 6 para. 1 lit. e EU GDPR: If the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, or
Art. 6 para. 1 lit. f EU GDPR (“Legitimate interests”): Where processing is necessary for the purposes of the legitimate (in particular legal or economic) interests pursued by the controller or by a third party, except where such interests are overridden by the interests or rights of the data subject which require protection of personal data (in particular where the data subject is a minor). Insofar as the processing of personal data is based on Art. 6 para. 1 lit. f EU GDPR, the aforementioned purposes also constitute our legitimate interests.
In the following, we indicate the applicable legal basis for each of the processing operations we carry out. Processing can also be based on several legal bases.
Data erasure and storage duration
For the processing operations we carry out, we indicate below how long we store the data and when it is deleted or blocked. In the case of consent, the data erasure and storage period specified in the consent request is decisive. If no explicit storage period is specified below, your personal data will be deleted or blocked as soon as the purpose or legal basis for storage no longer applies. In principle, your data will only be stored in the territory of the Federal Republic of Germany, in a member state of the European Union (EU) or in another state party to the Agreement on the European Economic Area (EEA). Possible exceptions to this are set out in the following sections and processing procedures; however, data may be stored beyond the specified period in the event of an (impending) legal dispute with you or other legal proceedings or if storage is provided for by statutory provisions to which we as the controller are subject (e.g. Section 257 HGB, Section 147 AO). If the storage period prescribed by the statutory provisions expires, the personal data will be blocked or deleted unless further storage by us is necessary and there is a legal basis for this.
Data security: website, e-mail, fax
We use technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties (e.g. TLS encryption for our website), taking into account the state of the art, the implementation costs and the scope, context and purpose of the processing, as well as the existing risks (including their probability and impact) for the data subject. Our security measures are continuously improved in line with technological developments.
For secure data transmission on the Internet, we use the hybrid encryption protocol Transport Layer Security (TLS), more commonly known under its predecessor name Secure Sockets Layer Software (SSL). This software encrypts the information that you transmit. All data protection-relevant information is stored in encrypted form in a protected database.
We would like to point out that the confidentiality of e-mail cannot be proven. Although we offer transport encryption (TLS) via our mail servers, confidentiality may depend on various mail relay servers over which we have no control: Whether these also use TLS and whether they evaluate the e-mails is beyond our control.
If you send us a fax, the transmission takes place via the Internet protocol (FoIP). The transmission is technically identical to sending an e-mail or website data. We do not know whether an IP-based service encrypts data, so the confidentiality of the data sent is not guaranteed. We do not recommend sending sensitive data by fax.
We will be happy to provide you with more detailed information on request. Please contact our Data protection team.
Cooperation with processors
As with any large company, we also use external service providers to process our business transactions, e.g. for IT, logistics, telecommunications: parcel delivery, sending letters or emails, analyzing our databases, advertising measures, processing payments, sales and marketing. These service providers have access to personal data that is required to fulfill their tasks. However, they may not use this data for other purposes. Processors only act on our instructions and are contractually obliged to comply with data protection regulations within the meaning of Art. 28 EU GDPR. Processors are not third parties.
Prerequisite for the transfer of personal data to third countries
As part of our business relationships, your personal data may be passed on or disclosed to third-party companies. These may also be located outside the European Economic Area (EEA), i.e. in third countries. Such processing takes place exclusively to fulfill contractual and business obligations and to maintain your business relationship with us. We will inform you about the respective details of the transfer at the relevant points below. Accordingly, we generally indicate the registered office of the company offering a service.
The European Commission certifies that some third countries have a level of data protection comparable to the EEA standard by means of so-called adequacy decisions. The Commission has issued adequacy decisions for the following countries and territories: Andorra, Argentina, Canada, Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland, Uruguay, the Republic of Korea and the United Kingdom (as of Dec. 2021).
However, in other third countries to which personal data may be transferred, there may not be a consistently high level of data protection due to a lack of legal provisions. If this is the case, we ensure that data protection is generally sufficiently guaranteed. This is possible through binding company regulations, standard contractual clauses of the European Commission for the protection of personal data, certificates or recognized codes of conduct.
Automated decision making/strong>
We do not intend to use personal data collected from you for automated decision-making (including profiling).
Obligation to provide personal data
Legal obligation to transmit certain data
We may be subject to a special legal or statutory obligation to provide the lawfully processed personal data to third parties, in particular public authorities (Art. 6 para. 1 lit. c EU GDPR).
Changes to the privacy policy
In the context of the further development of data protection law, as well as technological or organizational changes, this document is regularly reviewed for the need to adapt or supplement it. We reserve the right to amend this privacy policy at any time with effect for the future in compliance with the applicable data protection regulations. We will publish the changes here. Current status: 12.07.2023
Information on the processing of personal data in special processing operations
The following sections describe processing operations grouped according to different categories of persons whose data is processed (“data subjects”).
Website visitors
Information about our company and the services we offer can be found in particular at www.glaeser-group.de together with the associated subpages (hereinafter jointly referred to as “websites”). When you visit our websites, your personal data will be processed.
Your data will only be processed for as long as is necessary to achieve the above-mentioned processing purposes; the legal bases specified in the context of the processing purposes apply accordingly. Third parties used by us will store your data on their system for as long as is necessary in connection with the provision of the services for us in accordance with the respective order.
The following categories of recipients, which are usually processors, may have access to your personal data:
Service providers for the operation of our website and the processing of data stored or transmitted by the systems (e.g. for data center services, payment processing, IT security). The legal basis for the transfer is then Art. 6 para. 1 lit. b or lit. f EU GDPR, insofar as these are not processors;
Government bodies/authorities, insofar as this is necessary to fulfill a legal obligation. The legal basis for the transfer is then Art. 6 para. 1 lit. c EU GDPR;
Persons employed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors, supervisory authorities, parties involved in company acquisitions or the establishment of joint ventures). The legal basis for the transfer is then Art. 6 para. 1 lit. b or lit. f EU GDPR.
In addition, we will only pass on your personal data to third parties if you have given your express consent in accordance with Art. 6 para. 1 lit. a EU GDPR.
Processed personal data on the website/log data
We collect, store and process the following categories of personal data when you use our website for information purposes. When you visit our websites, a so-called log data record (so-called server log files) is temporarily and anonymously stored on our web server. This consists in particular of:
– the page from which the page was requested (so-called referrer URL)
– the name and URL of the requested page
– the date and time of the request
– the description of the type, language and version of the web browser used
– the IP address of the requesting computer
– the amount of data transferred
– the operating system
– the message as to whether the request was successful (access status/HTTP status code)
– the GMT time zone difference
The log data is processed for statistical purposes and to improve the quality of our website, in particular the stability and security of the connection (legal basis is Art. 6 para. 1 lit. f EU GDPR).
It is possible that we may process other information that your operating system, browser and/or other technologies provide to our web servers in the short term to provide the websites. The legal basis for this is also Art. 6 para. 1 lit. f EU GDPR.
Services for storing information on your end device or for accessing information that is already stored on your end device (Cookies, Plugins, JavaScript …)
On our websites, we use services and technologies to store information on your end device and/or technologies to access information that is already stored on your end device. These technologies can be cookies, for example. Cookies are text files and/or entries in the browser’s own database that assign the browser you are using by means of a characteristic character string. Certain information flows between the location that sets the cookie and your end device.
Cookies and other services may contain data that makes it possible to recognize the device used. In some cases, cookies and other technologies only contain information about certain settings that are not personally identifiable.
You can reject or technically prevent some services if your browser allows this. However, we would like to point out that in this case you will not be able to use all the functions of our website to their full extent.
The help function in the menu bar of most web browsers explains, for example, how to prevent your browser from accepting new cookies, how to have your browser notify you when you receive a new cookie or how to delete all cookies received. You can also change your browser so that special technologies are not executed in your browser (e.g. JavaScript), which the services require. Insofar as the services on our websites process personal data on the basis of Art. 6 para. 1 lit. f EU GDPR, the objection can thus be implemented technically via these browser functions and technologies.
With regard to their function, a distinction is made between services:
Technical services: These are absolutely necessary to navigate the website, use basic functions and ensure the security of the website; they do not collect information about you for marketing purposes, nor do they store which websites you have visited;
Performance services: These collect information about how you use our website, which pages you visit and, for example, whether you experience any errors when using the website; they do not collect any information that could identify you – all information collected is anonymous and is only used to improve our website and to find out what interests our users;
Advertising, targeting & sharing services, social media plugins: These are used to offer website users needs-based advertising on the website or offers from third parties and to measure the effectiveness of these offers. These services can also be used to improve the interactivity of our website with other services (e.g. social networks).
What all services have in common is that they store information on your end device and/or access information that is already stored on your end device.
In contrast to the functional differentiation of services, the legislator only distinguishes between two purposes of services:
1. services that are necessary to carry out the transmission of a communication over a public telecommunications network and/or are strictly necessary to enable the provider of a telemedia service to provide a telemedia service explicitly requested by the user. The necessity can be based on technical, legal, economic, operational and/or contractual agreements.
2. services for all other purposes.
Any use of services that are technically, legally, economically, operationally and/or contractually necessary in order to provide an expressly requested service may be based on a legal basis other than consent pursuant to Art. 6 para. 1 lit. a EU GDPR.
General services on the website
We currently use the following services described above. Insofar as the processing is based on consent in accordance with Art. 6 para. 1 lit. a EU GDPR, we also state the way in which consent is requested.
Google (and possibly Alphabet) services, products and technologies
In this section, we have summarized services offered by Alphabet Inc. (a listed US holding company) and in particular by Google, which is part of the holding company. The use of these services may result in data being transferred to a third country (USA). The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.
Service: Google Maps
This website uses the Google Maps service to display maps and site plans, operated by Google Ireland Limited, registration number: 368047, Gordon House, Barrow Street, Dublin 4, Ireland.
Processing will only take place if you have given your consent in accordance with Art. 6 para. 1 lit. a EU GDPR. Additional information on this possible processing can be found in the consent query in the consent management tool.
If consent has been given, information is stored and read on your device each time the Google Maps service is called up in order to process user settings and data when the page on which Google Maps is integrated is displayed.
Service: YouTube
Our website uses plugins from the Google-operated YouTube site. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.
If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is in the interest of an appealing presentation of our online offers. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.
Service: Google Web Fonts/ External fonts
We use the Google Web Fonts service on our websites, operated by Google Ireland Limited, registration number: 368047, Gordon House, Barrow Street, Dublin 4, Ireland.Processing will only take place if you have given your consent in accordance with Art. 6 para. 1 lit. a EU GDPR. Additional information on this possible processing can be found in the consent query in the consent management tool.
If consent has been given, Google Web Fonts can be used to provide a uniform representation of fonts. When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly. For this purpose, the browser you are using must connect to Google’s servers. This informs Google that our website has been accessed via your IP address.
Service: Google APIs
Program interfaces (APIs) from Google are integrated on our website. The provider of the service is: Google Ireland Limited, registration no: 368047, Gordon House, Barrow Street, Dublin 4, Irland.Processing will only take place if you have given your consent in accordance with Art. 6 para. 1 lit. a EU GDPR. Additional information on this possible processing can be found in the consent query in the consent management tool.
If consent has been given, Google APIs, in particular JavaScript libraries, can be quickly integrated to enable or improve various functionalities of our website. Various data (in particular your IP address) is transmitted to Google in the process.
Service: Content Delivery Network jQuery
We use the jQuery content delivery network service on our websites to load web pages faster, operated by the company StackPath, LCC 2012 McKinney Ave. Suite 1100, Dallas, TX 75201, USA. Processing will only take place if you have given your consent in accordance with Art. 6 para. 1 lit. a EU GDPR. Additional information on this possible processing can be found in the consent query in the consent management tool.
If consent has been given, the service can be used to load content from these web pages via a distributed jQuery network. By using this technology, the server geographically closest to you from this network is called up when you use this offer, i.e. jQuery is informed about the use of the offer. Further information on how jQuery handles your personal data can be found in the relevant explanations: https://www.stackpath.com/legal/privacy-statement/ and on jQuery at https://openjsf.org/wp-content/uploads/sites/84/2019/11/OpenJS-Foundation-Privacy-Policy-2019-11-15.pdf.
DSE-10201022 Service: Content Delivery Network Bootstrap
We use a Content Delivery Network (Bootstrap) service from NetDNA LLC, Cahuenga Blvd Suite 630, 90068 Los Angeles, USA on our websites. Processing will only take place if you have given your consent in accordance with Art. 6 para. 1 lit. a EU GDPR. Additional information on this possible processing can be found in the consent query in the consent management tool.
Service: JsDelivr Delivery – CDN
We use the jsDelivr service, a content delivery network, on our websites. The provider of the service is Prospect One Ltd, Królewska 65A/1, PL-30-081 Krakow, Poland. The service can load content from these websites via a distributed network, in particular open source software projects, including packages hosted on GitHub, npm and WordPress.org. By using this technology, the server geographically closest to you from this network is called up when you use this offer. The Content Delivery Network is used in the interest of an optimal user experience and to optimise the performance and availability of our website. For this purpose, this service processes your IP address and the information about when you visited our website.
The legal basis for this is Art. 6 para. 1 lit. f GDPR. Our legitimate interest is to be able to display our website as quickly, securely and reliably as possible. If we use a consent management tool, we may also decide to base the processing on consent in accordance with Art. 6 para. 1 lit. a. EU GDPR. You can find more details on consent in the consent management tool.
Further information can be found in the provider’s data protection information at the following URL: https://www.jsdelivr.com/terms/privacy-policy-jsdelivr-net
Service: PHP.net
We use the PHP.net service on our website. The provider of the service is the PHP Group, 1400 Parkmoor Ave, Ste 100, San Jose, California, 95126, USA. The purpose of the service is to provide software frameworks. These make it easier to interact with a platform by creating a standardised interface to it. Frameworks are used to reduce the development effort for recurring software requirements. As this service is hosted locally on the web server, no data is transferred to third parties. We base this processing on a legitimate interest (Art. 6 para. 1 lit. f EU GDPR). This application is required to ensure the unrestricted functionality of the website.
Service: unpkg – CDN
We use the service unpkg, a content delivery network, on our websites. The provider of the service is unpkg, 1999 Harrison Street Suite 1150, Oakland, California, 94612, United States, USA. By using the service, data may be transferred to a third country (USA). The service can load content from these websites via a distributed network, in particular npm. By using this technology, the server geographically closest to you from this network is called up when you use this service. The content delivery network is used in the interest of an optimal user experience and to optimise the performance and availability of our website. For this purpose, this service processes your IP address and the information about when you visited our website.
The legal basis for this is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in being able to display our website as quickly, securely and reliably as possible. If we use a consent management tool, we may also decide to base the processing on consent in accordance with Art. 6 para. 1 lit. a. EU GDPR. You can find more details on consent in the consent management tool.
Applicants
You can apply to us in various ways. Regardless of how you apply to us, your applicant data will only be processed for the purpose of processing your application and will be stored for a maximum of six months after the end of the selection process and then deleted unless you give us your consent for further processing in a talent pool.
We process the following personal data from you as part of an application:
– All data that you have transmitted to us in the course of the application process (e.g. in your application documents or interviews)
– any additional data that we have permissibly collected during the application process (e.g. from public sources such as professional networks)
– this may also include special categories of personal data (e.g. severely disabled status, racial and ethnic origin, religious or philosophical beliefs or trade union membership), provided that these have been transmitted to us in one of the two ways mentioned.
The legal basis is the decision on the establishment of an employment relationship or, after the establishment of the employment relationship, for its implementation in accordance with Section 26 (1) BDSG-new and Art. 6 (1) lit. b EU GDPR. After the end of the selection process, we retain all data for a further six months in order to be able to respond legally to such allegations in the event of possible disputes regarding the application process. This temporary storage takes place on the basis of Art. 6 para. 1 lit. f EU GDPR.
Service: Application by e-mail
You have the option of applying to us by email. Please send your application documents to bewerbung@glaeser-group.de. We would like to point out that we cannot guarantee the confidentiality of your data when you apply by e-mail. Although we offer transport encryption (TLS) via our mail server, confidentiality may depend on various mail relay servers over which we have no control. Whether these also use TLS and whether they analyse the emails is beyond our knowledge and influence. If you have any concerns in this regard, please send your application by post.
Business partners and information seekers
You have the option of contacting us by telephone, fax or e-mail. Please also refer to the section “Data security: website, e-mail, fax”.
When you contact us by telephone, we collect caller identification information (caller ID). If your telephone number is not suppressed or withheld, we will therefore see the telephone number from which you are calling us. The telephone number, call date and call time are automatically saved by our telephone system and are only used to call you back if you have requested us to do so or if your call is cancelled due to technical problems. This data is deleted after 4 weeks at the latest. We do not record calls.
If you contact us by e-mail, this will be stored and used for the purpose you have communicated to us in the e-mail (e.g. product order). The same applies if you contact us by fax.
If you order products from us or request information material, we will create a customer account for you. The customer account contains the following data:
– The name and contact details of the company for which you are placing the order
– Your first name and surname as the contact person
– We store the following data for each order processed via this customer account:
– Date of order and delivery
– Products ordered
– Current order status
This data is required to process your order and/or enquiry and is only processed for this purpose (Art. 6 para. 1 lit. b or lit. f EU GDPR). Unless otherwise described, the deletion periods for this data are based on the statutory retention obligations to which we are subject.
Service: tawk.to
On our website, we use a chat system from “twak.to”, offered by tawk.to, inc, 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, USA (hereinafter “tawk.to”). tawk.to is a processor for us (see section “Cooperation with processors”) and uses the legal basis of the controller. We use twak.to to process messages and user enquiries on our website. Messages are stored in the tawk.to system or answered in the chat. In addition to the information you give us, we can recognise, for example, the geographical region from which the enquiry comes or how long the communication lasted. Other technical data such as those listed in the section “Processed personal data on the website/log data” may be processed.
The messages sent to us are generally deleted when the purpose for data storage no longer applies (e.g. after an enquiry has been processed). We consider it essential for business reasons to respond to your enquiry as quickly as possible. Therefore, the legal basis is Art. 6 para. 1 lit. f EU GDPR. If we use a consent management tool, we may also decide to base the processing on consent in accordance with Art. 6 para. 1 lit. a. EU GDPR. You can find more details on consent in the consent management tool. Data transfer to the USA is based on the standard contractual clauses of the EU Commission (see section “Conditions for the transfer of personal data to third countries”).
If you are looking for further information on the handling of user data, you will find this in the privacy policy of tawk.to: https://www.tawk.to/privacy-p